Here you'll find the most common questions Brazilian bettors have about registration, deposits, Pix withdrawals, bonuses, Sports Betting, poker and Live Casino. If you can't find what you're looking for, support is just one click away.
This is the 193bet FAQ center — the Sports Betting and online casino platform focused on the Brazilian market. Here you'll find straightforward answers to the most common questions about how the platform works, from your first registration to Pix withdrawals and bonus rules.
Use the search bar below to quickly find a specific topic, or browse the categories to explore each area of the platform. These questions were selected based on what 193bet support receives most often — so there's a good chance you'll find exactly what you need here, without having to wait for assistance.
If your question is still unanswered, 193bet's live chat responds in under 2 minutes, 24 hours a day, 7 days a week, including holidays — no bots, just real agents in English.
Yes, registering at 193bet is 100% free. There are no account opening fees, monthly charges, or any costs to create your profile. You only deposit when you're ready to start betting — and the minimum deposit is R$ 20.00 via Pix. There are no maintenance fees for active or inactive accounts.
Initial registration at 193bet does not require any documents — simply fill in your full name, CPF, date of birth, email and phone number. However, before processing withdrawals above a certain amount, 193bet may request:
Having these documents scanned and ready will speed up the verification process when needed.
No. Each CPF is entitled to only one account at 193bet. Creating duplicate accounts is expressly prohibited under the Terms and Conditions. Duplicate accounts detected are automatically closed, with all active bonuses immediately cancelled. If you've lost access to a previous account, use the password recovery option or contact support via live chat.
You must be at least 18 years old to register. During sign-up you confirm you have reached the legal age. 193bet verifies age as part of the KYC (identity verification) process, and any account found to belong to a minor is closed immediately with the real balance refunded, if applicable.
On the login screen, click "Forgot my password". Enter your registered email or CPF and you'll receive a reset link by email within seconds — check your spam folder if it doesn't appear in your inbox. The link is valid for 30 minutes. If you haven't received the email after 5 minutes, contact 193bet support via live chat with your CPF and full name.
The minimum deposit at 193bet is R$ 20,00. This amount applies to all available payment methods: Pix, boleto bancário, credit/debit card, PicPay and Mercado Pago. For Pix, funds are credited to your account almost instantly — typically in under 30 seconds — and it works 24 hours a day, including holidays.
193bet accepts the main payment methods used in Brazil:
Pix is the recommended method — it's the fastest and available at any time of day.
Pix deposits are credited to your 193bet account within seconds — typically less than 30 seconds after payment confirmation. Pix operates 24 hours a day, 7 days a week, including Saturdays, Sundays, and national holidays. If your balance hasn't appeared after 5 minutes, contact support via live chat and send the transaction receipt.
193bet does not impose a fixed maximum deposit limit for all users — limits vary based on your account verification level and betting history. Users with full identity verification (KYC) have higher limits. You can also voluntarily set daily, weekly, or monthly deposit limits in your account's responsible gambling settings as a self-control measure.
Bank slip (boleto) payments have a processing time of up to 1 business day after payment — weekends and holidays do not count. If the deadline has passed and your balance still hasn't been credited, contact 193bet support via live chat or by email at contato@193bet.biz, providing your payment receipt with the barcode and transaction date. Our team will verify and credit the amount manually.
To withdraw, go to My Account → Withdrawals, enter the desired amount, and confirm. Pix withdrawals are processed in under 10 minutes in the vast majority of cases, sent directly to the Pix key linked to your registered CPF. The minimum withdrawal amount is R$ 20.00. 193bet charges no fees on withdrawals. If your withdrawal hasn't arrived within 30 minutes, contact us via live chat.
The minimum withdrawal amount is R$ 20,00. There is no fixed maximum withdrawal limit for verified accounts — accounts with full KYC have higher limits. For large withdrawal amounts, additional identity verification may be required before processing, which is standard practice on regulated betting platforms.
If your Pix withdrawal has been pending longer than usual, the most common causes are: a pending identity verification not yet completed, a Pix key that doesn't match the one linked to your CPF, or a security review on the account's first withdrawal request. Contact support via live chat with your withdrawal request number — our team will look into it in under 5 minutes and walk you through the next step.
Yes. Your real balance — deposited funds or winnings from settled bets — can be withdrawn at any time, regardless of any active bonus. Real balance and bonus balance are kept separately in your account. Withdrawing your real balance before completing the rollover will cancel the active bonus, but it will not block the withdrawal. Your real money is always available.
No. 193bet does not charge any fees on withdrawals. The full amount you request is credited to your Pix key with no deductions. Any banking fees your bank may charge for receiving a Pix transfer — which in most cases are zero for individuals — are outside 193bet's control.
The welcome bonus is credited automatically after your first deposit — no code or request needed. The match percentage and maximum bonus amount are detailed on the Promotions page. The bonus is held in a separate bonus balance and converts to real balance once the rollover requirement specified in the promotion has been met.
Rollover is the wagering requirement you must meet before converting your bonus balance into real balance for withdrawal. For example: a R$ 100.00 bonus with a 5x rollover requires you to place R$ 500.00 in bets before you can withdraw the bonus amount. Bets that count toward the rollover must meet minimum odds and category requirements as defined in each promotion's terms — check the details on the Promotions page or in the Terms and Conditions.
Yes. All 193bet bonuses have an expiry period for completing the rollover, which varies by promotion — generally between 7 and 30 days. Once expired, any unused bonus balance or bonus whose rollover has not been completed is automatically cancelled. The exact deadline for each bonus is visible in your account's promotions dashboard as soon as the bonus is activated.
During registration, there is an optional field to enter a promotional code. Enter the code before completing sign-up so it is linked to your account. If you already have an account and received a code by email or through a promotion, go to My Account → Promotions → Enter Code. No code? The standard welcome bonus is automatically granted to all new registrations with no code required.
In addition to the welcome bonus, 193bet offers recurring promotions for active users, including:
All active promotions are listed on the Promotions page and in your account dashboard after logging in.
193bet covers the main sports and competitions that Brazilian bettors care about:
Live betting lets you enter and exit markets while the event is happening in real time. Odds shift continuously based on the score, match time, and in-game events — a Flamengo goal, for instance, will immediately affect the odds on remaining markets. You can follow the live score directly on the 193bet platform. The availability of live markets varies by event — Brasileirão matches and UFC cards typically offer the broadest coverage.
Yes. 193bet supports parlay bets combining two or more events on a single ticket. The odds are multiplied together, increasing the potential return. For a parlay to win, all selected events must be correct. There is a maximum number of selections per ticket — check the limit in the platform's betting rules.
Yes. For a bet to count toward a bonus rollover, it must meet the minimum odds specified in the promotion's terms — generally 1.50 (decimal) or higher. Bets on markets with very low odds, such as Asian handicap on heavy favorites, may not qualify. The exact conditions for each bonus are available on the Promotions page and in the Terms and Conditions.
If an event is cancelled, suspended, or postponed by more than 24 hours from its original scheduled time, pre-match bets are fully refunded to the account's real balance. For parlay bets, the cancelled selection is removed and the odds are recalculated based on the remaining selections. For live bets on events suspended mid-game, settlement depends on the data recorded up to the point of suspension — refer to the sport-specific rules on the platform.
After logging in, go to My Account → Settings → Personal Details. You can update your email address and phone number — you'll need to confirm the change via a code sent to the new contact. Your CPF cannot be changed after registration, as it is the account's unique identifier. For CPF corrections, please contact support.
You can request account closure through the self-exclusion tool under Settings → Responsible Gambling. The available options are: 6 months, 1 year, 3 years, or permanent. Self-exclusion is irreversible for the chosen period. Any available real balance will be returned via Pix to the key linked to your CPF after identity verification. Active bonuses will be cancelled without compensation.
In your account dashboard, go to My Account → History. You'll find two separate sections: betting history (with the outcome, odds, amount wagered and return for each ticket) and financial statement (deposits, withdrawals, bonus credits and adjustments). The history can be filtered by date range, bet type and status. All data is stored indefinitely on the platform.
Accounts can be blocked for various reasons: multiple failed login attempts, a pending identity verification request, suspected unauthorized activity, or at the user's own request (self-exclusion or a break). Contact 193bet support via live chat with your CPF or account email. Our team will review the situation and guide you through the next steps — usually within 10 minutes.
193bet's Live Casino uses high-definition video streaming with real dealers running the games in real time. Available games include roulette, blackjack, baccarat, live poker and interactive game shows. You follow the action via camera and interact through the table chat. There's no need to create a separate account — the same account you use for Sports Betting gives you full access to the Live Casino.
193bet offers poker tables in multiple formats — Texas Hold'em, Omaha, and others. There are daily tournaments with varying buy-ins and cash game tables for players who prefer a non-tournament setting. Everything is accessible through your existing platform account, with no download required. Tournament schedules, buy-ins, and prize details are available in the Poker section after logging in.
Crash games are rising multiplier games — the most popular mechanic is the aviator style. You place a bet and a multiplier starts climbing. The goal is to cash out before the multiplier crashes. If you cash out at 2.5x on a R$ 50,00 bet, you receive R$ 125,00. If the crash happens before you cash out, the bet is lost. These are fast-paced games with results verifiable through a provably fair algorithm.
Yes. The RTP (Return to Player) for each slot is available in the game's info sheet, accessible before you start playing. The RTP indicates the average percentage returned to players over a large number of rounds — an RTP of 96% means that, on average, R$ 96.00 out of every R$ 100.00 wagered is returned as prizes over the long term. RTP is calculated across millions of rounds, not a single session.
Yes. 193bet uses bank-grade SSL/TLS encryption on all communication between your device and the platform's servers. Passwords are stored as hashes — not even the internal team has access to your actual password. The platform complies with the LGPD (Law No. 13,709/2018) regarding the processing and protection of personal data of Brazilian users. No personal data is shared with third parties without your consent, except when required by law.
After logging in, go to My Account → Settings → Security → Two-Factor Authentication. You can enable 2FA via SMS to your registered phone number or through an authenticator app (such as Google Authenticator or Authy). With 2FA active, you'll need to enter a temporary 6-digit code at each login in addition to your password. It's the most effective way to protect your account from unauthorized access.
193bet will never ask for your password by email, chat, WhatsApp, or phone. Legitimate emails from 193bet come exclusively from the @193bet.biz domain. If you receive messages asking for your password, banking details, or prompting you to click suspicious links, do not respond — report them through the official chat. Always access the site by typing 193bet.biz directly into your browser, and be wary of links shared on social media or messaging apps.
Act immediately: (1) change your password using the account recovery process; (2) enable 2FA if you haven't already; (3) review your betting and transaction history for any activity you don't recognize; (4) contact 193bet support via live chat to report the situation. Our team can preventively lock the account for investigation and ensure your balance is not moved during the review.
What makes 193bet the platform of choice for Brazilian bettors
Deposit and withdraw via Pix at any time, including holidays and overnight. Deposit credits appear in seconds; withdrawals are typically processed in under 10 minutes — with no fees charged by 193bet.
Brasileirão Série A, Copa do Brasil, Libertadores, and Sul-Americana with dozens of markets per match — result, exact score, goals, corners, cards, and live betting in real time during games.
Live chat with real agents, available 24 hours a day, 7 days a week. No bots, no long queues — responses in under 2 minutes for any question about registration, deposits, withdrawals, or betting.
The platform is fully responsive — it runs on Chrome, Safari, and Firefox on mobile with the same performance as the desktop version. No installation needed. Bet live on the Brasileirão straight from your Android or iPhone.
Bank-grade SSL encryption, two-factor authentication, LGPD compliance, and continuous transaction monitoring. Your data and balance are protected to the same security standards used by Brazil's leading digital banks.
Deposit limits, loss limits, account pause and self-exclusion are available at any time with no red tape. 193bet encourages all bettors to set at least one limit before they start betting.
Didn't find what you were looking for? 193bet support is available 24 hours a day via live chat or by email at contato@193bet.biz. Response in under 2 minutes via chat.
Free registration in under 2 minutes, a welcome bonus on your first deposit, and live betting on the Brasileirão, UFC, poker, and casino — all with Pix deposits and withdrawals.